{"id":3610,"date":"2020-10-09T10:59:58","date_gmt":"2020-10-09T03:59:58","guid":{"rendered":"http:\/\/flexcoms.com\/2020\/?p=3610"},"modified":"2023-07-05T09:53:54","modified_gmt":"2023-07-05T02:53:54","slug":"omnipcx-record","status":"publish","type":"post","link":"https:\/\/flexcoms.com\/new\/2020\/10\/09\/omnipcx-record\/","title":{"rendered":"OmniPCX Record"},"content":{"rendered":"

Alcatel-Lucent<\/span>
\nOmniPCX RECORD Suite
\n<\/span><\/h2>\n

Reliable, scalable and cost-effective
\nsolution to record and supervise calls<\/h4>\n<\/div>
    \n
  • Web-based interface<\/li>\n
  • Call recording in VoIP, digital, analog, SIP set (voice and video), Trunk side E1 or T1, SIP trunk, SIPREC and mixed environments<\/li>\n
  • Rich recording facilities: Total recording of all call traffic, on demand, retroactive, random purge, specific calls<\/li>\n
  • Web-enabled architecture that makes it easy to locate and use recordings<\/li>\n
  • Support of Multi-Node environment (up to 8)<\/li>\n
  • Support of virtualization (VMWare)<\/li>\n
  • High Availability (HA) in warm standby<\/li>\n
  • Centralization of recordings from independent satellite sites to a central server IP<\/li>\n
  • Single side conversation recording<\/li>\n
  • 4059EE Attendant console recording (major limitations apply, refer to product documentation)<\/li>\n
  • Support of multiple audio formats (MP3, GSM6.10, WAV)<\/li>\n
  • Records encryption<\/li>\n
  • Login authentication via Radius server, Microsoft Active Directory<\/li>\n
  • Multi-tenant mode<\/li>\n
  • Emailing of calls as file attachments<\/li>\n
  • Multiple language interface<\/li>\n
  • Screen Capture for playback of all data entries and desktop interactions synchronized with the call recording, fully trace any given conversation<\/li>\n
  • Silent monitoring : Remote and discrete monitoring of agents by listening to their conversations in real time for a consistent evaluation of the customer service<\/li>\n
  • Quality Monitor : Evaluation of recorded agents or users. Suite of reports to provide an insight into the performance of an individual, or team. Dashboard to view the evolution.<\/li>\n<\/ul>\n<\/div><\/div><\/div>