Device and Container Dashboard

Voice Quality Panel

Performance Monitoring

Troubleshooting Tools

Detailed Voice Quality

Monitor traffic on SIP trunks

Alarms and Notifications

Alarms and Notifications

Alarm management:

• Alarms colour coded by location and severity
• Displayed on geographic map
• Reduce alarm clutter: hide, silence same type or filter alarms by severity
• Assign alarms and create/edit tickets

Alerts by email, SMS, Twitter…

• Alert profiles for different users, days/times of the week
• Alarms can be sent as digest, for reduced alert fatigue
• In-browser alarm notification

Alarm Types

• • Device Alarms – generated by monitored devices
  • Threshold Alarms – generated by MPA when configured threshold are exceeded (ie: voice quality)
  • System Alarms – generated by MPA to indicate service problem for a monitored device (ie: “iSNMP unreachable”)

Faster Problem Detection & Resolution

• • Around the clock monitoring of voice quality and other performance metrics.
  • Monitoring of both Mitel and multi-vendor systems gives full visibility.
  • Alerts ensure the right person receives actionable data at the right time.
  • Prevent problems with insight from agent-based synthetic call testing and site qualification
  • Secure remote access to devices and active testing tools simplify troubleshooting.