Alarms and Notifications
- Alarms colour coded by location and severity
- Displayed on geographic map
- Reduce alarm clutter: hide, silence same type or filter alarms by severity
- Assign alarms and create/edit tickets
Alerts by email, SMS, Twitter…
- Alert profiles for different users, days/times of the week
- Alarms can be sent as digest, for reduced alert fatigue
- In-browser alarm notification
- Device Alarms – generated by monitored devices
- Threshold Alarms – generated by MPA when configured threshold are exceeded (ie: voice quality)
- System Alarms – generated by MPA to indicate service problem for a monitored device (ie: “iSNMP unreachable”)
Faster Problem Detection & Resolution
- Around the clock monitoring of voice quality and other performance metrics.
- Monitoring of both Mitel and multi-vendor systems gives full visibility.
- Alerts ensure the right person receives actionable data at the right time.
- Prevent problems with insight from agent-based synthetic call testing and site qualification
- Secure remote access to devices and active testing tools simplify troubleshooting.